Last updated: 26 July 2026.
This policy explains when you may withdraw from a purchase or request a refund from SamplerMotifs.com.
SamplerMotifs.com is operated by Carolina Nymark, a sole trader established in Sweden. Full business and contact details are available on the Legal Information page.
1. Fourteen-day right of withdrawal
If you are a consumer, you may withdraw from your purchase within 14 days without giving a reason.
The withdrawal period ends 14 days after the purchase agreement is made.
We do not require you to give up your right of withdrawal when your account is activated. You may therefore withdraw even if you have accessed the database or downloaded files.
2. How to withdraw
To withdraw from your purchase, you may send a clear message to carolina@samplermotifs.com before the withdrawal period ends.
To help us identify your purchase, please include:
- your name;
- the email address used for the purchase; and
- your order number, if available.
You may also use our online withdrawal form, or the EU model withdrawal form but you are not required to use either.
We will email you promptly to confirm that we have received your withdrawal request.
3. What happens after withdrawal
If you withdraw within the 14-day period:
- your paid access will be removed;
- your payment will be refunded;
- you must stop using the paid material; and
- you must delete downloaded files and any copies you have made.
The refund will be made without unnecessary delay and no later than 14 days after we receive your withdrawal request.
We will normally use the same payment method that you used for the purchase. You will not be charged a fee for the refund.
4. Requests made after 14 days
The 14-day right of withdrawal does not apply after the withdrawal period has ended.
We do not normally provide refunds after this period simply because you have changed your mind, no longer want access or have not used your account.
This does not affect any rights you may have if the service or supplied files are faulty, unavailable or do not match their description.
5. Errors and technical problems
Please email carolina@samplermotifs.com if:
- a file is missing, damaged or cannot be opened;
- your paid account has not been activated;
- you cannot access material included in your purchase;
- a chart contains an error; or
- the service does not match its description.
Please include enough information for us to investigate the problem.
Where appropriate, we will correct the problem, restore access, or replace the affected file.
If the problem cannot be corrected within a reasonable time, you may be entitled to a price reduction, refund or another remedy under applicable consumer law.
6. Account closure following misuse
Closing or suspending an account because of a serious or repeated breach of the Terms and Conditions does not by itself create a right to a refund.
This does not remove any mandatory rights that apply under consumer law.
7. Contact
Questions about withdrawals, refunds or problems with a purchase can be sent to:
Email: carolina@samplermotifs.com
Full business details are available on the Legal Information page.